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Troubleshooting

Common setup issues and quick fixes.

API key rejected

  • API key starts with fm_live_
  • You copied the latest key after regeneration
  • Header name is exactly X-Api-Key

MCP token rejected

  • Token starts with fm_dev_
  • Authorization header is Bearer <token>
  • MCP URL points to /mcp

No data in dashboard

  • Requests are created against the right app key
  • Your user is signed into the correct account
  • App key wasn't rotated unexpectedly

Requests not visible in SDK

SDK submissions start as Pending Review. They are only visible to the original submitter until a developer approves them in the dashboard.

To approve: open the app detail page, find the request with the Pending Review badge, click the checkmark icon.

Changing the status (except to Declined) also auto-approves.

See Approval & Review.

Cannot vote on a request (403)

Voting is blocked on unapproved requests. Approve the request first in the dashboard.

The SDK automatically disables the vote button for pending requests.

Vote conflict (409)

Voting on a request you already voted on returns 409 Conflict.

The SDK handles this automatically via toggleVote() — it catches the 409 and removes the vote instead.

If using the REST API directly, call DELETE /api/public/requests/{id}/vote to remove the vote.

Email collection issues

No email field in SDK: Ensure the project's email collection setting is set to optional or required in Dashboard Settings.

Request fails with "email is required": The project has email collection set to required and the request is missing a valid email address.

Comments not loading

Comments require the request to be approved. If the request is pending review, only the original submitter can see and add comments.

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